Privacy Policy

PCX.GR is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable Greek law.

Data Controller

The data controller for your personal data is PCX.GR, based in Athens, Greece. For any matter relating to your personal data, please contact us at 215 888 8888 or via the contact form.

What Data We Collect and Why

When visiting the PCX.GR website or using our repair services, we may collect the following data:

Identification details: name, surname, occupation
Contact details: email address, telephone number, delivery address
Device details: device description for repair or technical support purposes
Transaction details: order and repair history

This data is collected solely for the following purposes: processing orders and repairs, communicating with you about our services, improving service quality, and complying with legal obligations.

Legal Basis for Processing

The processing of your personal data is based on one or more of the following legal grounds:

Performance of a contract: to complete orders and provide repair services
Legal obligation: to comply with tax and other legal requirements
Consent: for sending promotional material or offers, where you have given explicit consent
Legitimate interest: to improve our services and ensure website security

Data Security

PCX.GR has implemented all necessary technical and organisational measures to protect your personal data from unauthorised access, loss or destruction. All information relating to your personal details is secure and confidential.

When registering with PCX.GR you create a personal password. To access any of your personal details, both your username and password are required. We strongly advise you to keep these credentials safe and not to share them with third parties.

Data Retention Period

We retain your personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable law (e.g. tax legislation: 5 years). After the retention period expires, data is securely deleted.

Account Information Updates

All registered customers can update their account details from the control panel after logging in with the email address and password provided at registration. You may also add multiple delivery addresses to your account.

Your Rights (GDPR)

Access Right to receive a copy of the data we hold about you

Rectification Right to correct any inaccurate or incomplete data

Erasure Right to request deletion of your data ("right to be forgotten")

Portability Right to receive your data in a structured, machine-readable format

Object Right to object to processing of your data for marketing purposes

Restriction Right to restrict processing under certain circumstances

To exercise any of the above rights, please contact us. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) — www.dpa.gr.

Cookies

The PCX.GR website uses cookies to improve your browsing experience, analyse website traffic and enable shopping cart functionality. Cookies do not contain personally identifiable information. You may configure your browser to refuse cookies, however some features of the website may not function correctly as a result.